Return Policy

You may return all unopened items purchased at Knives-America.com within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs. Also, non-defective merchandise returned to Knives-America for any reason other than a defective or miss-ship of product, will be subject to a of 15% restocking fee. Product must be received by us in original condition and within 30 days of our shipping date, or it cannot be accepted for return. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

No returned merchandise will be accepted without a Return Material Authorization (RMA). A Return Material Authorization number is required for all returned items to Knives-America. The purpose of the RMA is to provide effective tracking and control of returned items. Knives-America will not be responsible or accountable for items returned without proper authorization.

Defective Merchandise Returns

We only offer the highest quality products. All items are inspected before shipping. Occasionally an item may be defective from the manufacturer or possibly damaged during shipping. Simply let us know and we'll help to either fix or replace any item defective upon receipt. Some manufacturers require that you return the defective product directly to them for warranty service or replacement. We will not accept returns on defective merchandise from manufacturers that require us to allow them to handle warranty or repairs. Items that break during use are not considered defective upon receipt. Please contact the appropriate manufacturer for a warranty claim. An item claimed to be defective that is returned showing obvious signs of use will be considered a used merchandise return and will not be accepted.

Receiving a Returned Material Authorization Number:

To receive an RMA number, please contact 618-539-8040 or email us at customerservice@knives-america.com and be ready to provide the product names, part numbers, and quantities of the to be returned items. An RMA number will be generated only after Knives-America receives the required information. RMA numbers are valid for 30 days from date issued

Once an RMA number is received ship authorized returns to the following address:

Knives-America
P.O. Box 305
Smithton, IL. 62285
(Return Auth #)

For questions regarding our return policy please contact us at customerservice@knives-america.com.